The Crescent Moon Shop - The Shop to be at !

Question How do I make a purchase?

Answer

If you know what you are looking for, use the CLOTHING, BAGS, SHOES and ACCESSORIES links.

– Once you have found an item, select your size and click on the ‘ADD TO CART ‘ button underneath each item.

– Review the items in your shopping bag by clicking the ‘SHOPPING CART’ link at the top of the page. You can use the ‘REMOVE FROM BASKET’ link to delete items from your shopping bag.

– Click on ‘CHECKOUT’ to complete your order

Question Do I need to set up an account to place an order?

Answer

No, you don’t need to create an account to place an order.

You can browse through the collection without creating an account and select merchandise you like. However creating an account is fairly simple.

You can register with us and you’ll be able to enjoy the following benefits through your account:

– Track your orders and review past purchases

– Request your return or exchange directly from your account

– Save your address and card details so you can shop even quicker next time

– Manage your account details, address book and email preferences

– To create an account, simply click on ‘MY ACCOUNT’ and then select ‘REGISTER’ to fill in your details.

Question I've forgotten my password. What should I do?

AnswerIf you have forgotten your password, click here to change it or follow the ‘FORGOT PASSWORD’ instructions on the LOG IN page

Question How do I know that the products you sell are authentic?

AnswerAs an authorized online distributor for all of the designers we feature, we unconditionally guarantee that every item we sell is 100% authentic. Please note that we are unable to comment on the authenticity of any items not purchased from thecrescentmoonshop.com

Question Are the colours of products shown on the website accurate?

AnswerWhile we have made every effort to display as accurately as possible the colours of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

Question How do I know if an item is in stock?

AnswerAll items are in stock unless ‘SOLD OUT’ is displayed. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. If the product you want to buy is out of stock, please email customercare@crescentmoon.in to find out if there is a backorder for that item (you will need to be a registered user).

Question What payment methods does The Crescent Moon Shop accept?

AnswerWe accept Visa, MasterCard, American Express, credit and debit cards. We also have UPI, Popular Wallets (PayTm Etc) and Net Banking options. Please note that we do not accept any other methods of payment apart from those listed above.

Question Is it safe to use my credit card online at The Crescent Moon Shop?

AnswerAt The Crescent Moon Shop, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system by Razor Pay or Pay U Money.

Question Does The Crescent Moon Shop ship to multiple addresses?

AnswerUnfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. For corporate orders, please contact myonlinestore@crescentmoon.in for assistance.

Question Can I change my shipping address after my order has been dispatched?

AnswerWe are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

Question Can I add items to an existing order?

AnswerUnfortunately, it is not possible to combine orders or add items to an existing order. Please place an additional order for the other items that you wish to purchase..

Question Can I track my order?

AnswerOnce your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. If you have registered, you will be able to view and track the status of your shipment by signing in and selecting MY ACCOUNT followed by ORDER STATUS.

Question Where is my order?

AnswerOnce your order is dispatched, you will be notified by an email. You can also log in to ‘MY ACCOUNT’ and check Order Status. Incase you are for any reason, unable to track your order, you can email us at customercare@crescentmoon.in

Question Can I cancel my order once it has been placed?

AnswerYou can cancel your order only within 24 hours of placing the order. We do not provide refunds for any products once sold.

Question Can I place an order for an item that is out of stock?

AnswerFor a sold out item, select the size of your choice and send us a request with your details and we will get back to you once the product is available or if it can be customized.

Question When will I be charged?

AnswerIf you pay by credit or debit cards, you will be charged immediately after your order is placed successfully.

Question What are the shipping charges?

AnswerCertain products have free shipping to certain locations. While some products have nominal shipping charges. You can check the exact shipping charges on the CHECKOUT page after you have entered your delivery address.

Question What additional duties and taxes will I have to pay?

AnswerAll product prices for customers in India are inclusive of all taxes and duties.

Question What is the returns and exchanges policy at The Crescent Moon Shop for India?

AnswerPlease click here for the Returns, Exchange & Refund Policy

Question I am confused about which size to order?

AnswerThe size conversion chart that is available on each product page will solve your sizing queries. All product sizes are mentioned as per the international sizing chart used by designers. However, sizes may vary across designers, and we can further help by providing you the exact product dimensions so that you can compare it with your own.

Click here for the Size Guide

If you have detailed questions about the sizing of a particular product, you can contact us at myonlinestore@crescentmoon.in

Question Still have a query?

AnswerDidn’t find an answer to a query that you were looking for? Kindly email at customercare@crescentmoon.in and we will get back to you within the next 48 hours.

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